Project Description
POS system operates on Android tablets and operates one countertop register, complete with cash drawers, scanners, and receipt printers Epson and Rongta (RT) A point-of-sale (POS) system has been modified to take orders from the POS tablets, online ordering system, and Android & iOS Apps, which are sent to the Printing App. The POS system is connected to a database.Project Summary
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Location: UK |
Team: PM, Android developer, iOS developer, PHP developer, designer, team lead. |
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Industry: sales, order management |
Expertise: business automation, app development |
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Business goals: To increase efficiency and reduce errors in order receiving. To increase reliability & reduce response time between the customer and the restaurant/take-away. To make order taking easier by using a system instead of pen and paper. |
Applied technologies: PHP, Laravel, iOS, Android. |
Business Challenge
The waiting time for order confirmation is sometimes very long, so our client wanted to increase efficiency and reduce errors in order receiving.
The challenge was to increase reliability and response time between the customer and the restaurant/take-away. Moreover, the DFT POS app needs to make order taking easier, as pen and paper are not needed.
The system responds in time in order to reduce havoc and traffic in the restaurant, such as the overload in the queue due to slow order taking.
Solution
After discussing all required functions, our team usually analyzes all working processes. The next step that we offer to the client is which options will be helpful to add to the project or what needs to be removed and changed to another function that will work well when the results are ready.
When we receive a confirmation from the client, our highly experienced specialists start applying technologies that work faster and in a more stable way.
The most basic function of the POS system is to handle orders. When the clients’ orders are sent, the system shows the newest first one on the order process page and prioritizes the orders before sending the information to the kitchen for the chef to cook.
When the order transaction is over, the customer can pay in cash or credit card. After the payment is successful, a receipt will be printed.
Main product functions:
- Ordering
- A waiting list for orders
- Billing process
- Printer management
- Delivery & pickup option
- Pre-order management
- Daily report management
- Cash drawer
Development
1. New Order in POS from OOS/Fl/Apps:
When the new order first comes for confirmation – it appears on the Order process page in the New tab. The user can confirm the order by pressing the button to confirm (reject/print) and select the slot time with preliminary preparation time. After confirmation, the order goes to the kitchen screen.
2. Order payment page (final checkout)
There is a final order ticket on the right (with no possibility to make any changes in it). If the customer wants to add more dishes – they need to press the “Edit” button and the system will redirect to the “Takeaway/Delivery” page. Also, we have created an extra feature and now the customers can add and choose the tip amount between 5/10 or 15% for waiters.
3. Menu page
On the menu page, the users can see all categories of the dish, their subcategories (if a category has one), and dish price. When the user clicks on it, a pop-up window with a detailed view of the dish appears.
4. Takeaway/Delivery
The dashboard is the main screen for waiters when they enter the POS System. It is represented by four quick buttons:
5. Pre-order for later via POS
To place a pre-order in the POS system, the waiter needs to go to the Takeaway/Delivery page and click on the “Pre-order button” (the clock icon near the search field).
6. Daily report
Daily reports can be generated for the current (today) date only. It can be generated (regenerated during a day) and printed by the receipt printer.
7. Cash drawer
The tab in the menu opens Cash Drawer when the chosen user and their pin are correct.
Delivered Results
There have been improvements in the management of restaurants. Each waiter is assigned a group of tables, and after taking orders for a table the waiters enter the orders (a list of dishes and drinks ordered by the diner or group of diners) into the system at the PC.
The waiter usually knows if there are any dishes that are unavailable before taking an order. The system must confirm the availability of dishes. If an item is not available, the system should allow the waiter to change or even delete a customer’s order. Dishes that are to be prepared are sent to the kitchen, drinks orders are sent to the bar.
The POS system is user-friendly in order to allow staff members to maneuver around the system, which makes their job easier and also influences the customer’s day (customer satisfaction). It has become easier to manage orders for waiters and also convenient for customers to make orders via POS system.